Terms and Conditions

Effective Date: June 01, 2026

Welcome to CindiLou Intimates ("Company," "we," "our," or "us"). By accessing or using www.cindilouintimates.com (the "Website"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of the Website.

1. Acceptance of Terms

By accessing, browsing, purchasing products from, or otherwise using this Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions and our Privacy Policy.

2. Eligibility

You must be at least 18 years of age or the age of majority in your jurisdiction to make purchases through this Website. By using this Website, you represent and warrant that you meet these requirements.

3. Products and Services

CindiLou Intimates offers intimate apparel and related products for sale through the Website. We strive to display product descriptions, images, colors, sizing information, and specifications as accurately as possible. However, we cannot guarantee that all information is entirely accurate, complete, current, or error-free.

Product availability is subject to change without notice.

4. Orders and Payment

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our sole discretion.
  • Limit quantities purchased per customer.
  • Correct pricing, product descriptions, or typographical errors.

By submitting an order, you authorize us to charge the selected payment method for the total amount due, including applicable taxes and shipping charges.

5. Pricing

All prices displayed on the Website are listed in the applicable currency indicated at checkout and are subject to change without notice.

We reserve the right to modify pricing, promotions, discounts, or special offers at any time.

6. Shipping and Delivery

Shipping times are estimates only and are not guaranteed.

CindiLou Intimates is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Supply chain disruptions
  • Events beyond our reasonable control

Risk of loss and title for purchased products pass to the customer upon delivery to the shipping carrier.

7. Returns and Exchanges

  • Items can be returned within 14 days of delivery if unworn, unwashed, and with original tags and packaging.
  • Approved returns will be refunded to your original payment method within 7–10 business days after inspection.
  • Original shipping fees are non-refundable. Return shipping is the responsibility of the customer unless the item was defective or incorrect.

8. Intellectual Property

All content on this Website, including but not limited to:

  • Logos
  • Trademarks
  • Product designs
  • Product descriptions
  • Graphics
  • Images
  • Videos
  • Website design
  • Text and content

is owned by or licensed to CindiLou Intimates and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

9. Patent Rights

Certain products sold through this Website may be protected by patents, patent applications, trademarks, or other proprietary rights.

Unauthorized reproduction, manufacturing, distribution, or commercial use of patented designs is strictly prohibited and may result in legal action.

10. User Conduct

You agree not to:

  • Violate any applicable laws or regulations.
  • Use the Website for fraudulent purposes.
  • Interfere with Website functionality or security.
  • Upload malicious software or code.
  • Attempt unauthorized access to systems or data.
  • Misrepresent your identity or affiliation.

11. User Submissions and Reviews

If you submit reviews, testimonials, comments, feedback, photos, or other content, you grant CindiLou Intimates a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content for marketing and business purposes.

You represent that any content submitted by you does not infringe upon the rights of any third party.

12. Disclaimer of Warranties

The Website and all products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, CindiLou Intimates disclaims all warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of Website content

We do not guarantee uninterrupted or error-free operation of the Website.

13. Limitation of Liability

To the maximum extent permitted by law, CindiLou Intimates shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

  • Use of the Website
  • Inability to use the Website
  • Product purchases
  • Product performance
  • Website interruptions
  • Loss of profits, revenue, data, or business opportunities

Our total liability shall not exceed the amount paid by you for the applicable product or order.

14. Indemnification

You agree to defend, indemnify, and hold harmless CindiLou Intimates, its owners, officers, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your violation of any rights of another person or entity

15. Third-Party Links

The Website may contain links to third-party websites. These links are provided solely for convenience.

CindiLou Intimates does not control, endorse, or assume responsibility for third-party websites, products, services, or content.

16. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Modification of Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice.

Continued use of the Website following any changes constitutes acceptance of the revised Terms.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with applicable laws in the United States, without regard to conflict of law principles.

19. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

CindiLou Intimates

20. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies posted on the Website, constitute the entire agreement between you and CindiLou Intimates regarding your use of the Website.